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💚 Our Service Commitment
At AEGVITA, we always put customer satisfaction first.
We treat every order and every service request with great care. To make your shopping experience safe and worry-free, we offer the following guarantees:
🌀 14-Day Peace of Mind Guarantee
If you are not satisfied with the product, you may request a return or exchange within 14 days from the date of delivery, as long as the product is in brand-new condition and suitable for resale.
We understand that you may change your mind and want to ensure a secure and confident shopping experience.
🛠 12-Month Quality Warranty
Every AEGVITA product comes with a 1-year warranty.
We believe that high-quality products should stand the test of time, which is why we provide long-term protection.
💎 Free Replacement for Quality Issues
If the product develops a quality issue not caused by the user during the warranty period, we offer:
- Free replacement
- Or repair
So you can always use your AEGVITA product with confidence.
📌 Important Information
To ensure a smooth return or exchange process, please:
- Keep the original packaging and all accessories
If the return is not due to a quality issue, the customer is responsible for return shipping costs.
The warranty does not cover:
- Damage caused by the user
- Improper use
- Unauthorized disassembly or modification
💬 We’re Here to Help
Whether you have questions about your AEGVITA product, return requests, or suggestions, we’re always happy to hear from you.
✉️ Contact Us
Support Email:
support@aegvita.com
We typically respond within 48 hours.
⏱️ Support Hours
Monday – Friday
09:00 – 18:00 (EST)
If you contact us over the weekend, we will usually respond on the next business day.
💡 Tips
To help us resolve your issue faster, please include in your email:
- Your order number
- A brief description of the issue
For product defects or damage, please attach clear photos so we can assist you as quickly as possible.